- Returns apply for items purchased on this site only.
- You may only return items purchased on this site – no exchanges can be made.
- Kindly place a new order for the item you wish to exchange
- Returns are eligible only if the product is in the original condition received, without signs of wear and must have all labels and accompanying tags of the manufacturer.
- You may return products for a full refund within 30 days at the price the items were bought.
- For the return of eligible products the customer assumes the shipping cost of return. The original shipping cost charged to the customer is non-refundable.
- In case we delivered an item to you in error, or if the item is faulty then Terra et Vita accepts the responsibility of shipping incorrect or defective products. The replacement and shipping will be done at no cost to the customer.
Products that comply with the all of the above criteria should be securely packed and sent to us with a copy of your invoice at the following address:
Terra et Vita Ltd
22, Prodromou str.
We will refund all the money in the same form of payment initially used. Please remember that we can move to a refund if the returned products meet all the above requirements. Otherwise we reserve the right not to accept the refund.
In case you need to contact us regarding a return or faulty item, please do so at: e-mail: firstname.lastname@example.org or telephone: +357 22 510050